I've tried to keep this blog positive over the past several months. Nobody wants to listen to someone complain all the time, right? But my fingers just can't sit still with this one. They're itching and shaking to get out the story of my past few days. I've got two words for y'all, followed by a comma and two more words: Car Trouble, Dishonest Companies.
We've recently had some major work done on our car. It's got almost 90,000 miles on it, so the break-down is starting. We took it to the dealership a couple of months ago and came home with a laundry list of things that needed repair. It was a lot. Like any red-blooded American consumer, we decided to shop around and get things fixed for the best price. I'm starting to regret this decision and wish I would have left our baby in the hands of the experts. Oh well...whaddya gonna do?
So we took it to
Midas to get a
catalytic converter replaced. The check-engine light went off, and we were happy. The next day, the check-engine light came back on. We took it back to Midas and they told us that the computer code was now for the
O2 sensor. They wanted an outrageous amount of money to replace the sensor, so I took it to the place by my office where we usually get the oil changed. (They're called Purcell, and I would
recommend them to anyone.)Purcell replaced the O2 sensor. The check-engine light went off, and we were happy. The next day, the check-engine light came back on. We took the car back to Purcell, and they told us that the computer code was for the catalytic converter. After some additional testing, they said that it wasn't working properly and suggested that we go back to Midas to have it replaced.
So we did. They replaced it for free, because Midas guarantees their work for 90 days. Good boys.With new converter and sensor in place, we were as giddy as flies on fresh turd. The check-engine light was off and we were loving life. The next morning we were driving into town and [insert depressing violins and demonic laughter] the damn light came back on again.
We took it back and Midas told us that "everything looks fine. The reason the light is on is because the error code is still in the car's computer, and that it should go away after you run it through the drive cycle." In other words, the car was fine, and if I put it through at least 50 engine starts, the light should go off.This didn't sit right with me. So this morning I took it back to my trusty team at Purcell.
They lifted the car up and called me 20 minutes later to deliver the bad news. When Midas replaced the converter, they put the O2 sensor in the wrong place. Not only that, because of the crappy welding job they did, there is now a leak in my exhaust pipe. I took some pictures, and called the Volkswagen to verify that the installation was wrong. Their lead technician looked at the pictures and confirmed what Purcell was telling me. Me not so happy now.I KNEW that Midas was filling me up with a load of crap. I could have started my car 200 times, and that light would have never gone off because the whole system is installed wrong!
So I called the store owner (not the store manager), Dennis Robbins, to explain our situation. I have an appointment with him tomorrow morning at another one of his stores. He has promised to fix my car. We'll see how it goes - I'll post an update tomorrow.
As of right now, I say unto you: Do not go to Midas on Power & Southern in Mesa, Arizona. Nothing they have touched of mine has turned to gold.
UPDATE: It's been five days, and the check engine light is officially off. I took the car to a different Midas location, and they fixed the crappy job the other location did. According to the store manager at the new location, the catalytic converter had been installed backwards and upside down. Impressive huh? So it's been fixed. I will still never return to Midas again. My wife and I were watching TV yesterday and saw a commercial for Midas. We both looked at each other and just laughed. Ridiculous.